To manage the entire move process, be the one point of contact and liaison for the external customer and all participating agents. Provide excellent follow through while maintaining quality assurance at every level of assistance and action. To work harmoniously with outside sales representative(s) and other internal estimators and coordinators to meet the needs of our customers.
Obtain all necessary information and maintain communication throughout the move process with customer, dispatch, warehouse, accounting, claims, salesperson, driver, TMM move managers, other agents, and anyone else who may be involved in the move.
Set up and maintain files on each move and verify that services are performed as scheduled.
Prepare, process, print, organize, and distribute all paperwork required for move according to procedures.
Field and address concerns and/or complaints of customer and alert appropriate parties to any problems.
Book, set, reschedule, and cancel appointments for customers as necessary.
Maintain job board so all jobs are easily visible and prepared for crew scheduling.
Book over-the-phone moves when necessary.
Other duties as may be assigned by management.
High School Diploma or General Education Degree (GED). A minimum of one year customer service experience and/or training is preferred. Those candidates with customer service experience will be given preference. Experience with a transportation company would be a plus. Excellent verbal and written communication skills. Time management skills are a must. Computer skills are required and used on a daily basis.
Physical and Mental Requirements:
While performing the duties of this job, the employee is regularly required to sit intermittently for 6 to 8 hours per day or more; have auditory and speaking ability to use the telephone 6 to 8 hours per day or more; use hands to finger, handle, or feel and reach with hands and arms; physical mobility and dexterity to operate office equipment; and regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.